PAYMENT TERMS

  • 30% OF THE CRUISE PRICE IS APPLY FOR GUARANTEE BOOKING LATEST 14 DAY SAFTER RECEIVE THE CONFIRMATION. THE BALANCE IS DUE 21 DAYS PRIOR TO THE SAILING DATE.
  • ADDITIONAL BANK CHARGES INCURRED FOR OVERSEAS MONEY TRANSFERS ARE THE RESPONSIBILITY OF GUEST/ AGENT; WE REQUIRE RECEIVING THE FULL AMOUNT OF THE PAYABLE INVOICE

 

LIABILITIES

BY SENDING A PAYMENT, THE GUESTS AND AGENT CERTIFY TO PAY COMPENSATION AT FULL CURRENT MARKET VALUE TO ANGRREK CRUISES TEAM FOR ANY AND ALL DAMAGE OR LOSS OF PROPERTY AND EQUIPMENT BELONGING TO ANGGREK CRUISES DUE TO FAULT OR NEGLIGENCE GUESTS/ PASSENGERS, AND FROM ANY DIRECT OR INDIRECT CLAIMS, ARISING FROM ANY INJURY, ILLNESS, DEATH, DAMAGE TO OR LOSS IN ANY WAY DURING EMBARKATION, CARRIAGE, ACTIVITIES DURING THE CRUISE AND DISEMBARKATION.

 

CANCELLATION

  • MORE THAN 100 DAYS PRIOR TO DEPARTURE, 10% OF CRUISE PRICE APPLIES
  • 99 – 45 DAYS PRIOR TO DEPARTURE, 50% OF CRUISE PRICE APPLIES
  • 44 DAYS OR LESS PRIOR TO DEPARTURE, 100% CANCELLATION FEE APPLIES
  • DURING PANDEMIC, THAT ANY RESTRICTION TRAVEL FROM GOVERNMENT AND MAKE THE FLIGHT CANCELLED WHICH WILL PREVENT THE TRIP CRUISING WITH US. WE WILL ABLE TO OFFERED AN ALTERNATIVE WITH POSTPONE THE TRIP AND RE-SCHEDULE UP TO 12 MONTH FROM THE DATE OF ORIGINAL TRIP BASED ON AVAILABILITY WITHOUT CANCELLATION FEE SHOULD THE CANCELLED MADE NO LESS THAN 14 DAYS PRIOR TO DEPARTURE BY ATTACHING COPY OF THE OFFICIAL TRAVEL ADVISORY (FROM EITHER GOVERNMENT OR THE INDONESIAN GOVERNMENT) OR AIRLINES CANCELLATION NOTICE.
  • THERE ARE NO REFUNDS FOR CANCELLATIONS DUE TO PANDEMIC, ALL THE PAYMENTS WILL BE ALLOCATED AS A DEPOSIT AND CAN BE USED FOR FURTHER BOOKINGS WITH MAXIMUM RESCHEDULING THE TRIP OF 12 MONTHS FROM ORIGINAL DATE BOOKING. THIS REBOOKING WILL NOT INCUR ANY FEE BUT, NEW RATES MAY APPLY FOR REBOOKING.

 

SAFETY PRECUATION & GUIADIANCE

TO CONTINUE PROVIDING THE BEST SERVICES, WHILE HELPING TO ENSURE YOUR COMFORT, HEALTH AND SAFETY OF ALL OUR GUEST, ANGGREK CRUISES WILL ALWAYS DO THE FOLLOWING NOVEL CORONA VIRUS (COVID-19) PREVENTION STEPS:

  • HAND SANITIZERS AND DEFOGGING PRODUCTS WILL BE AVAILABLE ON BOARD OF EVERY BOAT.
  • GUIDES AND CREW WILL COMPLY WITH SOCIAL DISTANCE PROTOCOLS AND WEAR MASKS.
  • CLEANSING AND DISINFECTANT THE BOAT BEFORE AND AFTER TRIP TO ENSURE THE SAFETY AND COMFORT OF OUR GUESTS
  • SPECIFIC PARTS OF THE BOATS, SUCH AS WATER TANKS, HAND RAILING, DOOR HANDLES, TOILETS AND PUBLIC AREA WILL BE CLEANED AND DISINFECTED FREQUENTLY DURING THE TRIP.
  • SNORKEL EQUIPMENT WILL BE WASHED AND THOROUGHLY DISINFECTED INDIVIDUALLY, ENOUGH SPACE BETWEEN DIVING SETS WILL BE PROVIDED TO DRY SEPARATELY.

 

ITINERARIES

RUISE ITINERARIES AND DAILY PROGRAMS ARE SUBJECT TO CHANGE DUE TO WEATHER AND SEA CONDITIONS, AVAILABILITY OF SAFE ANCHORAGE, GOVERNMENT REGULATIONS AND OTHER FACTORS. PROGRAM CHANGES MAY TAKE PLACE DURING THE CRUISE TO TAKE ADVANTAGE OF LOCAL CULTURAL EVENTS, TO ADAPT TO SAILING CONDITIONS, OR IN RESPONSE TO OTHER FACTORS.

 

EXCLUSION

NATIONAL PARK/MARITIME ENTRANCES FEE
INTERMATIONAL AND DOMESTIC FLIGHT
HOTEL BEFORE/ AFTER SAILING PROGRAM
ALCOHOL BEVERAGE
ONBOARD PURCHASES
CREW GRATITUES